Mad Polly FAQ
Welcome to Mad Polly’s FAQ page! Here, you’ll find answers to common questions about our products, shipping, and more. If your question isn’t answered here, feel free to contact us.
General Information
- Who are we?
Mad Polly is an Australian-owned business that designs and manufactures products locally, catering to customers worldwide. We’re known for our innovative, high-quality products. - Do you ship internationally?
Yes, we ship domestically within Australia and to any country Australia Post delivers to.
Shipping and Delivery
- What shipping methods are available?
We offer both standard and express shipping for domestic and international orders. - How long does shipping take?
- Domestic (Australia): 3-7 business days
- International: Typically 7-21 business days (varies by location)
- For the most accurate estimate of shipping times, visit the Australia Post Calculate Postage page: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times
- Can I track my order?
Yes! You’ll receive a tracking number via email once your order has been dispatched. - What is your return policy?
Returns are accepted within 30 days of delivery, provided the product is unused. Contact us to initiate a return.
Products and Compatibility
- What cars do you make mounts for?
We make mounts for the following cars:- Toyota: Camry, Corolla/Levin (AE111, AE101, AE92, AE93, AE94, AE95), Celica
- Hyundai: Excel X3, Sonata
- Mitsubishi: Lancer CE, Mirage CK, Verada, Colt, EVO 1/2/3 GSR Lancer, EVO 4/5/6/7/8/9 GSR Lancer, FTO, Galant VR4 E38A / E39A, GTO / 3000GT / Dodge Stealth / GTO Spyder / VR4 Spyder, Lancer CG CH CJ, Legnum VR4 / Galant EC EA, Magna, Mirage CJ, RVR
- Holden: Apollo
- Proton: Satria, GTI, Jumbuck, Persona
- Volvo: S40, V40
- How do I know if a mount will fit my car?
Visit our dimensions page to see a table of all our mount inserts and their dimensions. Measure the diameter of the rubber on your current mounts and compare it to the dimensions in the table. - What if the mounts I ordered don’t fit?
If the mounts don’t fit, you can return the ones that didn’t work, and we’ll send replacements that do. - Do you offer discounts to resellers?
Yes, discounts are available for resellers. Please contact us to inquire about pricing and terms.
Product Performance
- How rough are the vibrations/noise from race mounts?
Race mounts produce noticeable vibrations, particularly at idle, but they are typically not bothersome for car enthusiasts. For a smoother ride, we offer a Street series of mounts that are slightly softer, reducing vibrations and noise while still providing excellent performance improvements.
Order Issues
- I haven’t received my order. What should I do?
Check the order status using the provided tracking number. If tracking indicates delivery but you haven’t received it, contact us for assistance. - What should I do if I received the wrong item?
Apologies for the mistake! Please contact us to verify your order details, and we’ll arrange for a replacement or refund.
Need More Help?
If you have additional questions or need assistance, please don’t hesitate to contact our support team. We’re here to help!